Request: Payments and Discounts

+What steps should I take to make an order in Smitzy?

The purchase process consists of these 5 easy steps:

  • 1. User: Sign up as a customer and complete the data requested.
  • 2. Select the item you want to buy at our size guide.
  • 3. Tell us the recipient information and shipping address (24/48 hours domestic shipments, 5-7 days for international shipments)
  • 4. Payment Options: We inform you card types or methods of payment we accept. Also check our FAQ
    • 1.4 How I can pay for my order?
  • 5. Confirmation: check all data you entered and complete the order.
+Can I modify or cancel my order?

Contact as soon as possible with our Customer Service by email jedi@smitzy.com and if your order has not been processed in our logistics center our Jedi's try to modify or cancel it.

But do not worry if you have already processed because you simply have to make an exchange or refund when you receive it. You can see how a refund is made in our FAQ How to make a refund?

+How I can use a discount code?

To use your discount code need to log in to your account. By confirming your order and before entering your card details you will be asked if you have a discount code. You enter it to apply the discount on you.

Then your shopping cart will be updated with the discount applied. That easy!!

+Can I use 2 discount codes at once?

Sorry, but you can only be used a discount code per order

+How can I pay for my order?

You can pay for your purchase using the following methods of payment:

  • Visa
  • Mastercard
  • PayPal
+Is it safe to shop at online stores Smitzy?

We use the platform STRIPE collection with more than 100,000 companies in 100 countries. Payments are received as the PCI-DSS standards.

Our servers do not receive confidential data which means greater security in transactions.

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